Terms & Conditions

1. COMPANY INFORMATION

Callzo is operated by Callzo, a business registered in Gujarat, India ("Company", "we", "us", or "our").

Callzo provides international communication routing services using licensed third-party telecommunications providers.

Callzo is not a telecommunications carrier and does not own telecom infrastructure.

2. ELIGIBILITY

You may use the Service only if:

• You are at least 18 years old.
• You provide a valid and verifiable email address.
• You provide accurate and complete registration information.
• You are legally permitted to use communication services in your jurisdiction.

Anonymous registrations are not permitted.

You agree that all information provided is true and accurate.

3. DESCRIPTION OF SERVICE

Callzo provides browser-based phone calling services to US and Canada numbers. Users can make and receive calls through our web platform using virtual US/Canada phone numbers.

Important:

• Callzo does not guarantee call connectivity, delivery, or quality.
• Callzo does not guarantee that calls will not be flagged as spam by telecom operators.
• Callzo does not store call audio recordings.
• Call metadata (e.g., duration, timestamp, originating number, IP address, device information) is logged for security and compliance.
• The Service may change at any time without notice.
• Service is provided via web browser and requires internet connectivity.

4. THIRD-PARTY PROVIDERS

Callzo relies on third-party telecommunications and infrastructure providers, including but not limited to Twilio.

You acknowledge:

• Service availability depends on third-party providers.
• Suspension by a third-party provider may result in suspension of the Service.
• Callzo is not responsible for outages, failures, or actions taken by third parties.

5. PROHIBITED USE & ZERO TOLERANCE POLICY

Callzo maintains a ZERO TOLERANCE policy for fraud, scams, and illegal activities.

You STRICTLY PROHIBITED from using Callzo for:

• Fraud, scam activities, or any form of financial deception
• Impersonation of individuals, organizations, or government entities
• Harassment, threats, abuse, or intimidation
• Political manipulation, robocalling, or automated spam
• Bypassing telecom restrictions or regulations
• Circumventing OTP, 2FA, or authentication systems
• Terrorism, extremist activities, or any unlawful conduct
• Spam marketing without proper consent
• Caller ID spoofing for deceptive or fraudulent purposes
• Violating telecom laws in any jurisdiction
• Money laundering, financial crime, or payment fraud
• Any activity that violates local, state, national, or international laws

IMPORTANT LEGAL DISCLAIMER:

Callzo is NOT legally bound to, responsible for, or liable for any scam, fraud, illegal activities, or unlawful conduct conducted by users through our platform. Users are solely and exclusively responsible for all actions taken through their accounts.

TRACEABILITY & CONSEQUENCES:

Callzo actively logs and retains comprehensive user data including:

• IP addresses and geolocation data
• Email addresses and account credentials
• Device fingerprints and browser information
• Call metadata (timestamps, duration, originating/destination numbers)
• Payment information and billing details
• Usage patterns and activity logs

In the event of any suspected or confirmed illegal activity, Callzo WILL:

• Immediately and permanently terminate the account without notice
• Retain all user data for legal proceedings
• Cooperate fully with law enforcement agencies
• Provide all logged data to authorities upon lawful request
• Report violations to relevant regulatory bodies
• Pursue all available legal remedies against violators

Callzo is not designed for anonymous or unlawful communication. All users are traceable and will be held accountable for their actions.

Violation will result in immediate termination, permanent ban, and reporting to law enforcement and regulatory authorities. Callzo will actively assist in prosecuting violators to the fullest extent of the law.

6. ACCOUNT SUSPENSION & TERMINATION

Callzo may, at its sole discretion:

• Suspend or terminate accounts without notice
• Freeze unused credits
• Block phone numbers
• Deny future access
• Share information with law enforcement

No refunds will be issued for terminated accounts due to policy violations.

7. USER RESPONSIBILITY

You are solely responsible for:

• All calls placed through your account
• Compliance with laws in both originating and receiving countries
• Obtaining consent where required
• Ensuring lawful international communication

Callzo does not monitor calls in real time but may use automated systems to detect abuse.

8. INTERNATIONAL USE

Callzo enables international calling.

You agree that:

• Telecom laws vary by country.
• You are responsible for compliance with local regulations.
• Some jurisdictions may prohibit certain call types.
• Callzo may restrict calling to certain countries at any time.

9. SUPPORTED COUNTRIES

Callzo currently supports calling to the following countries:

United States (US) and Canada (CA)

Total: 2 countries supported

Users receive virtual US/Canada phone numbers and can make and receive calls to/from these countries through our browser-based platform.

This list is subject to change at any time without prior notice. Callzo reserves the right to add or remove countries based on regulatory requirements, service availability, or business decisions.

10. NO CALL RECORDINGS & DATA RETENTION

Callzo does not store call audio recordings.

However, the following data is actively logged and retained:

• Call timestamps and duration
• Originating and destination phone numbers
• IP addresses and geolocation data
• Device fingerprints and browser information
• Email addresses and account credentials
• Payment information and billing details
• Account activity logs and usage patterns

This information is retained for:

• Compliance with legal and regulatory requirements
• Fraud prevention and detection
• Security monitoring and threat detection
• Law enforcement cooperation and investigations
• Prosecution of illegal activities

Callzo will preserve and disclose this data to law enforcement authorities upon lawful request to assist in prosecuting illegal activities.

11. PAYMENT & REFUNDS

Callzo operates on a prepaid credit basis.

• Credits are non-refundable once used.
• Completed calls are non-refundable.
• Fraudulent payments will result in permanent suspension.
• Chargebacks may result in account termination.
• Unused credits may expire if required by law or policy.

12. LIMITATION OF LIABILITY

To the maximum extent permitted by law:

Callzo shall not be liable for:

• Indirect or consequential damages
• Lost profits or business losses
• Regulatory fines imposed on users
• Emotional distress
• Telecom penalties
• Call blocking by carriers

Maximum liability shall not exceed the total amount paid by you in the preceding 30 days.

13. INDEMNIFICATION

You agree to defend, indemnify, and hold harmless Callzo, its directors, employees, and partners from any claims, damages, fines, penalties, or legal actions arising from:

• Your misuse of the Service
• Your violation of these Terms
• Your violation of applicable laws

14. COMPLIANCE & LAW ENFORCEMENT

Callzo may:

• Monitor usage patterns
• Investigate suspicious activity
• Cooperate with lawful government requests
• Disclose user data under legal compulsion

Callzo reserves the right to comply with Indian IT laws, telecom regulations, and international compliance obligations.

15. INTELLECTUAL PROPERTY

All branding, software, and content remain the exclusive property of Callzo.

You may not copy, reverse engineer, or resell the Service.

16. NO WARRANTY

The Service is provided "as is" and "as available."

Callzo makes no warranties regarding:

• Continuous availability
• Call quality
• Uninterrupted service
• Freedom from spam classification

17. FORCE MAJEURE

Callzo shall not be liable for delays or failures caused by:

• Natural disasters
• Government restrictions
• Telecom shutdowns
• Regulatory action
• Cyberattacks

18. GOVERNING LAW

These Terms shall be governed by the laws of India.

Courts located in Gujarat, India shall have exclusive jurisdiction.

19. DISPUTE RESOLUTION

Any dispute shall first be attempted to be resolved amicably.

If unresolved, disputes shall be referred to arbitration in Gujarat, India under applicable arbitration laws.

20. MODIFICATIONS

Callzo may update these Terms at any time.

Continued use after updates constitutes acceptance.