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Privacy Policy

Last Updated: February 28, 2026

Callzo ("Company", "we", "us", or "our") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, applications, and communication services (collectively, the "Service").

By using Callzo, you consent to the practices described in this Policy.

1. COMPANY INFORMATION

Callzo is registered in Gujarat, India.

For privacy-related inquiries, contact: ceo@callzo.io

2. INFORMATION WE COLLECT

We collect information necessary to provide secure international communication services.

A. Information You Provide

When you register or use the Service, we collect:

  • Full name
  • Verified mobile phone number
  • Email address (if provided)
  • Account credentials
  • Billing information
  • Support communications

Anonymous signups are not permitted.

We do not collect government-issued ID or KYC documents.

B. Communication Metadata

To operate and secure the Service, we may collect:

  • Call timestamps
  • Call duration
  • Originating number
  • Destination number
  • Call status
  • IP address
  • Device information
  • Usage logs

Important: Callzo does not store call audio recordings.

C. Payment Information

Payments are processed via third-party payment processors.

We do not store full credit/debit card details.

Payment providers may collect:

  • Name
  • Billing address
  • Payment method details
  • Transaction history

D. Automatically Collected Information

When you access the Service, we may collect:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Access times
  • Usage behavior

This helps prevent fraud and improve security.

3. HOW WE USE YOUR INFORMATION

We use collected information to:

  • Provide and operate the Service
  • Facilitate international calling
  • Verify user identity via phone number
  • Prevent fraud, abuse, and unlawful activity
  • Monitor suspicious patterns
  • Comply with legal obligations
  • Process payments
  • Improve platform performance
  • Communicate service updates

We do not sell personal data.

4. LEGAL BASIS FOR PROCESSING (FOR INTERNATIONAL USERS)

Where applicable (e.g., GDPR regions), processing is based on:

  • Contractual necessity
  • Legitimate business interests
  • Legal compliance obligations
  • User consent (where required)

5. DATA SHARING

We may share information with:

A. Telecommunications Providers

We use third-party providers, including Twilio, to route calls.

These providers process necessary call metadata to deliver the Service.

B. Payment Processors

To securely process payments.

C. Legal & Regulatory Authorities

We may disclose user data:

  • In response to lawful government requests
  • To comply with Indian IT laws and telecom regulations
  • To prevent fraud or criminal activity
  • To enforce our Terms & Conditions

We may notify users of legal requests unless legally prohibited.

D. Service Providers

We may use vendors for:

  • Hosting
  • Cloud infrastructure
  • Security monitoring
  • Analytics

All vendors are contractually obligated to protect data.

6. DATA RETENTION

We retain data only as long as necessary.

Typical retention periods:

  • Account information: While account is active
  • Call metadata: Up to 12 months (or as legally required)
  • Payment transaction records: As required by financial regulations
  • Suspended account records: Up to 5 years for fraud prevention

Data may be retained longer if required by law.

7. INTERNATIONAL DATA TRANSFERS

Because Callzo enables international calling:

  • Data may be processed outside India.
  • Telecom providers may process data in multiple jurisdictions.

We take reasonable steps to ensure adequate protection of transferred data.

8. SECURITY MEASURES

We implement reasonable security measures including:

  • Encryption in transit (HTTPS/TLS)
  • Access control restrictions
  • Activity logging
  • Fraud monitoring systems
  • Limited administrative access

However, no system is completely secure.

We cannot guarantee absolute data security.

9. USER RIGHTS

Depending on your jurisdiction, you may have rights to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion (subject to legal obligations)
  • Restrict processing
  • Object to processing
  • Withdraw consent

To exercise rights, contact: ceo@callzo.io

We may require identity verification before processing requests.

10. CHILDREN'S PRIVACY

Callzo is not intended for individuals under 18 years of age.

We do not knowingly collect data from minors.

If we discover such data, it will be deleted.

11. COOKIES & TRACKING

We may use cookies and similar technologies to:

  • Maintain sessions
  • Improve performance
  • Detect abuse

You may disable cookies via browser settings, though functionality may be limited.

12. FRAUD PREVENTION & MONITORING

Callzo may use automated systems to detect:

  • Unusual call patterns
  • Spam behavior
  • High-risk destinations
  • Payment fraud

Accounts flagged for suspicious activity may be reviewed or suspended.

13. NO ANONYMITY GUARANTEE

Callzo is not designed to provide anonymous communication.

We may log:

  • IP addresses
  • Verified phone numbers
  • Usage patterns

Information may be disclosed under lawful requests.

14. DATA BREACH RESPONSE

In the event of a data breach affecting personal data, we will:

  • Investigate promptly
  • Mitigate risk
  • Notify authorities where legally required
  • Notify affected users if required by law

15. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time.

Changes become effective upon posting.

Continued use of the Service constitutes acceptance.