Privacy Policy

1. COMPANY INFORMATION

Callzo is registered in Gujarat, India.

For privacy-related inquiries, contact: ceo@callzo.io

2. INFORMATION WE COLLECT

We collect information necessary to provide secure browser-based calling services to US and Canada numbers, and to prevent fraud and illegal activities.

A. Information You Provide

When you register or use the Service, we collect:

• Full name
• Email address (required for verification)
• Account credentials
• Billing information
• Support communications

Anonymous signups are not permitted.

All users must provide verifiable email addresses for account creation.

We do not collect government-issued ID or KYC documents under normal circumstances, but may request additional verification if fraud is suspected.

B. Communication Metadata & Traceability Data

To operate, secure, and monitor the Service for fraud prevention, we actively collect and retain:

• Call timestamps and duration
• Originating and destination phone numbers
• Call status and connection quality
• IP addresses and geolocation data
• Device fingerprints and browser information
• Session identifiers and usage logs
• Account activity patterns

Important: Callzo does not store call audio recordings.

This metadata is retained for fraud detection, security monitoring, and law enforcement cooperation.

C. Payment Information

Payments are processed via third-party payment processors.

We do not store full credit/debit card details.

Payment providers may collect:

• Name
• Billing address
• Payment method details
• Transaction history

D. Automatically Collected Information

When you access the Service, we may collect:

• IP address
• Browser type
• Device type
• Operating system
• Access times
• Usage behavior

This helps prevent fraud and improve security.

3. HOW WE USE YOUR INFORMATION

We use collected information to:

• Provide and operate browser-based calling services
• Facilitate calling to US and Canada numbers
• Verify user identity via email address
• Prevent fraud, scams, and illegal activities
• Monitor suspicious patterns and detect abuse
• Trace users for law enforcement cooperation
• Comply with legal obligations and regulatory requirements
• Process payments and prevent payment fraud
• Improve platform performance and security
• Communicate service updates

We actively use your information to detect and prevent illegal activities, and to assist law enforcement in prosecuting violations.

We do not sell personal data.

4. LEGAL BASIS FOR PROCESSING (FOR INTERNATIONAL USERS)

Where applicable (e.g., GDPR regions), processing is based on:

• Contractual necessity
• Legitimate business interests
• Legal compliance obligations
• User consent (where required)

5. DATA SHARING

We may share information with:

A. Telecommunications Providers

We use third-party providers, including Twilio, to route calls.

These providers process necessary call metadata to deliver the Service.

B. Payment Processors

To securely process payments.

C. Legal & Regulatory Authorities

We may disclose user data:

• In response to lawful government requests
• To comply with Indian IT laws and telecom regulations
• To prevent fraud or criminal activity
• To enforce our Terms & Conditions

We may notify users of legal requests unless legally prohibited.

D. Service Providers

We may use vendors for:

• Hosting
• Cloud infrastructure
• Security monitoring
• Analytics

All vendors are contractually obligated to protect data.

6. DATA RETENTION

We retain data only as long as necessary.

Typical retention periods:

• Account information: While account is active
• Call metadata: Up to 12 months (or as legally required)
• Payment transaction records: As required by financial regulations
• Suspended account records: Up to 5 years for fraud prevention

Data may be retained longer if required by law.

7. INTERNATIONAL DATA TRANSFERS

Because Callzo enables international calling:

• Data may be processed outside India.
• Telecom providers may process data in multiple jurisdictions.

We take reasonable steps to ensure adequate protection of transferred data.

8. SECURITY MEASURES

We implement reasonable security measures including:

• Encryption in transit (HTTPS/TLS)
• Access control restrictions
• Activity logging
• Fraud monitoring systems
• Limited administrative access

However, no system is completely secure.

We cannot guarantee absolute data security.

9. USER RIGHTS

Depending on your jurisdiction, you may have rights to:

• Access your personal data
• Correct inaccurate data
• Request deletion (subject to legal obligations)
• Restrict processing
• Object to processing
• Withdraw consent

To exercise rights, contact: ceo@callzo.io

We may require identity verification before processing requests.

10. CHILDREN'S PRIVACY

Callzo is not intended for individuals under 18 years of age.

We do not knowingly collect data from minors.

If we discover such data, it will be deleted.

11. COOKIES & TRACKING

We may use cookies and similar technologies to:

• Maintain sessions
• Improve performance
• Detect abuse

You may disable cookies via browser settings, though functionality may be limited.

12. FRAUD PREVENTION, MONITORING & LAW ENFORCEMENT COOPERATION

Callzo maintains ZERO TOLERANCE for fraud, scams, and illegal activities.

Callzo actively uses automated systems and manual review to detect:

• Fraud and scam activities
• Unusual call patterns indicative of illegal behavior
• Spam and harassment
• Payment fraud and financial crimes
• Impersonation and identity theft
• Violations of telecom laws and regulations

TRACEABILITY & LAW ENFORCEMENT:

Callzo retains comprehensive user data and will:

• Preserve all user data for legal proceedings
• Cooperate fully with law enforcement agencies
• Provide all logged data to authorities upon lawful request
• Report violations to relevant regulatory bodies
• Assist in prosecuting illegal activities to the fullest extent of the law

Accounts flagged for suspicious activity will be immediately suspended and investigated. Confirmed violations will result in permanent termination and reporting to authorities.

Callzo is NOT liable for any illegal activities conducted by users. Users are solely responsible for their actions and will be held accountable.

13. NO ANONYMITY GUARANTEE & USER TRACEABILITY

Callzo is NOT designed to provide anonymous communication. All users are traceable.

We actively log and retain:

• IP addresses and geolocation data
• Email addresses and account credentials
• Device fingerprints and browser information
• Call metadata and usage patterns
• Payment information and billing details

This information WILL be disclosed to law enforcement authorities upon lawful request to assist in prosecuting illegal activities.

By using Callzo, you acknowledge and agree that your activity is logged and that you are not anonymous. You can be traced and held accountable for your actions.

14. DATA BREACH RESPONSE

In the event of a data breach affecting personal data, we will:

• Investigate promptly
• Mitigate risk
• Notify authorities where legally required
• Notify affected users if required by law

15. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time.

Changes become effective upon posting.

Continued use of the Service constitutes acceptance.